1. KNOW WHAT YOU WANT
-Think throughwhat you want to achieve by complaning. You may just want to sound off in the hope of someone will listen & prevent another person from being victimised like you. Or maybe you'd like to see a complete policy change. is it compensation you are after, or at least a refund? Do you want them punished? Would an apology suffice? you may want several outcomes at once, but if you know what you are looking for,you have a better chance of getting it.
2. KNOW WHERE YOU STAND
-Unless your complaint is minor it is worth knowing where you stand. You do not need to be a lawyer, but it helps to show you know your basic rights & entitlements and that you are familiar with any relevant code of practice or customer charter. Beside, if it turns out that you don't have any rights, wouldn't you rather know it sooner than later?
3. GO BY THE BOOK
-If there are complaints procedures offered, do follow them.......
