Oh wait, that’s covered in Champ’s
prada leathercomment about what might very well be a false Notice of Infringement Flickr allegedly received. She added, “There appears to be a whole lot of makey uppey going in the news and blogosphere about this event.” What specifically that “makey uppey” is and how it deviates from the facts has yet to be delineated by Flickr, or its parent company, Yahoo. Which brings us to Amazon. We’ve dished plenty on the online bookseller in the last couple of months regarding their hesitancy to address its customer service FAILS — most recently the clandestine removal of George Orwell books from Kindles … but props are due. Amazon will, eventually, admit “our bad,” explain what went wrong, and let its customers know how it intends to make amends. And then it does just that … sans baby talk. Flickr, not so much. Obama intrigue aside, it seems Flickr
buy ed hardy has a habit of not particularly catering to its clientele. A cursory Internet blog search will reveal myriad complaints about accounts deleted without notice (and photos forever lost) for reasons the user may never be told. Then there’s the “help” forum, where customer service representatives shut down help discussion threads like they’re running out of Internet. Thomas Hawk, a photography blogger and CEO and "Chief Evangelist" for photo-sharing startup Zooomer, has been active on Flickr since its early days. He's recorded many instances where comments were removed and discussions closed not because of abusive language, flame wars or other ugly behavior so typical of the Internet, but rather commentary critical of the site. You'll find Helen A.S. Popkin is all for healthy debate when you friend her on Facebook ... though she does reserve the right to close any discussion if you follow her on Twitter. Hawk himself was recently banned indefinitely from
ed hardythe help forum after posting to a link to a blog titled “Flickr is Fascist.” Here’s the note Hawk received from Champ: “TH, It appears to us that you’re on some sort of personal crusade to save Flickr from itself and that would be fine — we think that our history of open feedback has made Flickr the wonderful thing it is today. But, your increasingly abusive behavior towards other members and the team won’t be tolerated any longer. While Stewart might have entertained your shenanigans, those of us who continue to work here are done. We are blocking you from the Help Forum for the time being.” Hawk, who considers himself both a fan and a supporter of Flickr as well as a patron, is fairly well-known in the Flickr community (and he's quoted pretty much everywhere on this topic). He behaves in forums as a well-mannered, invested guy who does not traffic in abusive language or personal attacks. In other words, he’s the kind of guy any reasonable business would be delighted — and surprised — to have in its forum. What’s more, Champ’s condescending tone is standard practice.
ugg bootsI’ve read screen after screen of her rude, disrespectful posts, and am still unclear whether the director of community is attempting to be cute n’ conversational, but here’s the thing. Flickr is a business, not Champ’s personal Jonas Brothers chat room. Alas, Technotica’s attempt to confirm whether staff are directed to infantilize users, or one-up them in snaps before closing a thread, received this e-mailed response from Flickr: “We at Flickr are all for healthy debate and our Help Forum hosts a wide variety of conversations — we’ve never shied away from those that others might deem difficult. You’ll see in the topic in question that there was a fair amount of back and forth between our members before the topic was closed. However, we do reserve the right to close any discussion in our Help Forum when it devolves into behavior that is abusive.” How Flickr decides when its users have had enough discourse and it’s
ugg nightfall time to go to bed, we may never know. Like we talked about, it’s Flickr’s right to quash its customers via its "help" forum. It has every right to drown its words with actions, all the while alleging that “We very much value freedom of speech and creativity.” Though, as Zimmerman at the EFF points out, “Whether that’s a good idea or not, that’s a separate issue.” You'll find Helen A.S. Popkin is all for healthy debate when you friend her on Facebook ... though she does reserve the right to close any discussion if you follow her on Twitter.
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