Since MWO was launched more than a year, we’ve offered the best services we can by our limited manpower. Our effort is being appreciated and wins praises through all players’ cooperation and understandings despites some delays in our services due to the lack of GMs. Now, an increasing number of players not only shows the prosperity of the game but also encourages us to build up a more extensive customer service system, therefore better serving the needs of all players.
what we’re preparing are as follows:
1. Live Help system. Before, the service was only limited to the game and forum. Now, players can get necessary assistance while surfing the website with the system called Live Help. Simply by clicking it, you will have a conversation with GM.
2. New Msn Group. For a better communication with vast players, a new MSN group named group256683@groupsim.com is set up, on which you can talk about the game or just chat. After a while, we will select an administrator for the MSN group on the basis of the players’ performance.
3. 20*7 Service. At present, a brand new group of GMs is in making to cover the period of time that we hadn’t been able to cover before. This service group will be providing assistance through the game and Live Help to give you a better experience. In addition, we’d also like to apologize, in advance, for any possible delayed or not accurate enough answers that you may get since the group is newly established. Meanwhile, we also believe they will progress quickly if having your understandings.
Last but not least, thank everybody for your support and faithful stay with us. We’ll continue our effort to seek the best services for you!
